Return Policy

 

If you are not completely satisfied with your Cleveland Clinic Wellness purchase, you may return it for any reason, except as explained below. An original sales receipt dated within 30 days is required for all returns and exchanges.  Merchandise must be new, unused, and contain all original packaging and accessories. 

No ingestibles, including but not limited to vitamins, food and beverages, and, no item from the skin care line, including but not limited to soaps, lotions and crèmes may be returned for any reason, except for container damage during shipping or the order was processed in error by Cleveland Clinic Wellness Enterprises LLC.  Some items cannot be returned if opened, including CDs, DVDs, video games, electronic equipment, monitors and software. Books cannot be returned. Gift cards cannot be returned. 

Returns with an original sales receipt will receive a refund based on the initial form of payment.  Returns or exchanges without a receipt will not be accepted.  Merchandise purchased at clevelandclinicwellness.com must be returned at clevelandclinicwellness.com and cannot be returned at a Cleveland Clinic Wellness store.  Likewise, merchandised purchased at a Cleveland Clinic Wellness store must be returned at a Cleveland Clinic Wellness store and cannot be returned at clevelandclinicwellness.com. Cleveland Clinic Wellness reserves the right to limit or decline returns and exchanges.  

If you wish to return an item, call Cleveland Clinic Wellness customer service at 888-820-3605, or email us at customercare@clevelandclinicwellness.com.